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At True Fitness, we are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, and protect your data when you interact with our gym, website, and services.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Contact details (name, phone number, email address)
- Billing information (payment details, billing address)
- Membership details (plan type, start date, attendance records)
- Health and fitness information (optional, only when voluntarily provided to personal trainers)
- Feedback, enquiries, or communications sent through our website or staff
- Technical data (IP address, browser type, website usage analytics)
2. How We Use Your Information
We use your personal information to:
- Set up and manage your gym membership
- Process payments and send billing information
- Communicate important updates about your membership or the gym
- Provide personalized training advice (if applicable)
- Improve our services and user experience
- Respond to enquiries or customer service requests
- Comply with legal and regulatory obligations
3. Sharing Your Information
We respect your privacy. We do not sell, rent, or trade your personal information. We may share data only with:
- Payment processing partners (for secure transactions)
- Service providers (e.g., IT or CRM systems) under confidentiality agreements
- Law enforcement or regulators when required by law
All third-party providers are required to maintain the confidentiality and security of your information.
4. Data Storage and Security
Your data is stored securely using industry-standard safeguards to prevent unauthorized access, use, or disclosure. We take appropriate steps to protect both digital and physical data and regularly review our security practices.
5. Accessing and Updating Your Information
You have the right to:
- Request access to your personal information
- Update or correct your details
- Withdraw consent (where applicable)
- Request deletion of your data, subject to legal requirements
To make such a request, please contact us at 1300 829 396.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and gather insights on site usage. You can control cookies through your browser settings.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies separately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we encourage you to review it periodically.
9. Contact Us
If you have any questions, concerns, or requests about your privacy or this policy, please contact:
True Fitness Braeside
2 Tarnard Drive, (CNR of Boundary Rd)
Braeside, Vic 3195
Phone No. 1300 829 396